Your Privacy, Our Priority

At Broadway Jewellers Broadstone, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Transparency and Trust

We believe in complete transparency when it comes to how we handle your personal data. Whether you contact us online, by phone, or visit our store in person, we take every measure to ensure your details are handled securely and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR).

Full Privacy Policy

1. Who We Are


Broadway Jewellers (“we”, “our”, or “us”) is an independent jewellery retailer based in Broadstone, Dorset. We offer jewellery sales, repairs, valuations, bespoke design services, and related retail services.


Business name: Broadway Jewellers


Location: The Broadway, Broadstone, Dorset


Email: info@thebroadwayjewellers.co.uk


Phone: 01202 240565


2. Personal Data We Collect


We may collect and process the following types of information:


  • Contact information: Name, phone number, email address, postal address.
  • Transactional data: Purchases, repairs, or services you’ve used.
  • Communication records: Enquiries via our website, email, or phone.
  • Technical data: IP address, browser type, and site interaction if you use our website contact form.
  • Identification data: Where legally required (e.g. when selling gold or precious metals).


3. How We Use Your Data


We use your information to:


  • Process orders, repairs, valuations, and bespoke requests.
  • Respond to enquiries or contact requests.
  • Manage customer relationships and provide aftercare.
  • Meet legal and regulatory requirements (e.g. anti-money laundering).
  • Improve our website and services.
  • We will never sell or share your personal data with third parties for marketing purposes.


4. Legal Basis for Processing


We process your data under the following lawful bases:


  • Contractual necessity: When you engage us for jewellery sales, repairs, or valuations.
  • Legal obligation: To comply with financial, tax, and ID verification laws.
  • Legitimate interest: To manage our business operations and maintain customer communication.
  • Consent: Where you opt in to marketing or communications.


5. How We Store and Protect Your Data


We store your personal information securely in password-protected systems and physical records kept on our premises.
Data is retained only as long as necessary to fulfil our obligations and legal requirements. We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse.


6. Sharing Your Data


We only share data where required:


  • With payment processors or insurers related to your transaction.
  • With postal or courier services to deliver items.
  • With law enforcement or government bodies if legally required.
    All third parties are bound by confidentiality and data protection obligations.


7. Your Rights Under UK GDPR


You have the following rights:


  • Access: Request a copy of your data we hold.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data when it’s no longer needed.
  • Restriction: Limit how we process your data in certain cases.
  • Data portability: Receive your data in a structured, readable format.
  • Objection: Withdraw consent or object to data processing where applicable.
  • To exercise your rights, please contact us at info@thebroadwayjewellers.co.uk.


8. Cookies and Website Tracking


Our website may use cookies to enhance your browsing experience. Cookies collect basic usage information such as page views, device type, and session duration.

You can disable cookies at any time through your browser settings without affecting your ability to use the site.


9. How Long We Keep Your Data


We retain data only as long as necessary:


  • Customer transaction data: Up to 6 years (for accounting and warranty purposes).
  • Marketing and communication data: Until you withdraw consent.
  • Gold or precious metal purchase records: As required by law.
  • After this period, data is securely deleted or destroyed.


10. Links to Other Websites


Our website may contain links to external sites. Please note that we are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing personal information.


11. Changes to This Policy


We may update this Privacy Policy periodically to reflect changes in regulation or our practices. The latest version will always be available on our website.


12. Contact Us


If you have any questions or concerns about how we handle your data, please contact:


Broadway Jewellers


 The Broadway, Broadstone, Dorset


📧 info@thebroadwayjewellers.co.uk


📞 01202 240565

If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk for further guidance.

Our Commitment to Your Privacy

At Broadway Jewellers Broadstone, we take your privacy seriously.


This policy explains how we collect, use, and protect your personal information when you visit our store, use our website, or contact us for any of our services.